General Information

PRICES

All products, including back orders, will be charged at the price prevailing at the time the order was placed. 

All prices quoted are subject to change without notice. If you have any questions concerning prices at the time of ordering, our customer service team will be happy to quote you firm prices wherever possible.

MINIMUM ORDER

$25.00 surcharge applies for orders under $100.

GST

Applicable on all products, freight and services.

TERMS

Our terms are net thirty (30) days. Payment by cash, cheque, credit card or direct deposit.

Credit card payments incur a 1.125% surcharge. For further information, please refer to HVG Terms & Conditions.

DELIVERY CHARGES

All deliveries (excluding substrates) within Sydney, Melbourne, Brisbane, Perth and Adelaide metropolitan areas incur a $37.50 delivery charge. An on forwarding charge will apply for deliveries outside the metropolitan areas.

All flat sheet substrates incur a $70 delivery charge in metropolitan areas. Outside metropolitan areas, the applicable rate will be charged.

DELIVERY TIMES

Our De-Track app is available for all account customers to trace all their metropolitan deliveries in real time and with photographs of completed deliveries. 

Please consult your account manager or our customer service teams for further information on how to best utilise this service.

Local orders for metropolitan delivery, placed before 4pm, will be dispatched and delivered the following day within metropolitan areas. For meterage and conversions please consult our customer service team for pick up or delivery, and we will endeavour to accommodate your needs wherever possible.

Interstate orders placed by 2pm (AEST) will be dispatched the same day and delivered ex-Sydney:

Melbourne and Brisbane 2 working days

Adelaide          2 working days

Perth          5 working days

CONVERSION SERVICES

We offer a full custom sheeting, slitting and cut to size to your requirements. Please consult your local customer service representative for prices and conversion times.

NB: Splices (joins) HVG and their suppliers endeavour wherever possible to provide splice free rolls. However this is not always possible, and where splices do occur, they will be flagged to help identification.

CLAIMS & REFUNDS

1. No returns will be accepted or made on cut size sheets or meterage orders.

2. Goods for return must be authorised and a “Goods Return Authorisation Number” must be obtained prior to us accepting return.

When receiving deliveries, make certain that all packages are in good condition before signing for them. Claims for faulty material must be made in writing within seven (7) days of the date of invoice.

A restocking fee of $50.00 or 20% of invoice value (whichever is higher) will apply on any stock that is returned to us (subject to our agreement to do so).

We recognise our responsibilities to the land on which we work, our environment, and for ourselves and for future generations.

We are working ensure that where possible, we are providing sustainably-minded business solutions. 

We are endeavouring, with support from our suppliers, to use packaging made of recycled material. 

Similarly, our Account Managers can organise pick up of pallets and undamaged packaging materials to recycle for local use.

 

Products & Solutions

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